Shipping policy

Shipping Policy

Order processing

Orders are processed after payment is confirmed. Processing times may vary depending on the product and supplier. Some orders may require additional processing time before they are shipped.

Shipping rates and delivery times

Available shipping options, costs, and estimated delivery times are shown at checkout and may vary based on your delivery address, the products ordered, and the supplier fulfilling the order.

We currently offer available domestic and international shipping options at checkout, including standard and expedited services where available. Delivery estimates are not guaranteed and do not include unexpected carrier, supplier, weather, customs, or other delays.

Tracking

When your order ships, we’ll send tracking information to the email address provided at checkout. Tracking updates may take some time to appear after the carrier receives the package.

Multiple shipments

If your order includes products from different suppliers, your items may arrive in separate packages and at different times. You may receive more than one tracking number.

International orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges are not always included in the product or shipping price and are the customer’s responsibility unless stated otherwise at checkout.

Customs delays are outside our control.

Address changes and delivery problems

Please check that your shipping address is correct before completing your order. Contact us as soon as possible if you need to correct an address, but we cannot guarantee that changes can be made after an order has been submitted.

If your package is delayed, lost, damaged, or marked delivered but cannot be located, contact us at alyssatrim@gmail.com with your order number and tracking information so we can review the issue.